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Returns

Cherise hopes you will be delighted with your jewellery, but if, for any reason, you are unhappy with your purchase, you may return or exchange your jewellery within 7 days of receipt.

Simply download the Returns Form PDF, that will be emailed to you, complete and send it to us along with your goods within 7 days.

Jewellery must be unworn, undamaged and returned in the original packaging.

 

If jewellery is sent back damaged, there is no guarantee a full refund will be issued. Returns are not accepted on custom orders.

In order to begin the return process, please email This email address is being protected from spambots. You need JavaScript enabled to view it. requesting a return authorization number and Returns Form.

We will issue a full refund or exchange within 28 days of receipt.

 

Refunds or credits will be made to original payment card once package is received.

We can only take responsibility for returns which are received at our showroom. For your own protection obtain proof of postage from the post office.

We do not refund delivery charges, cost of returns postage except where the return is our error.

We are unable to accept return of earrings or hair accessories in compliance with health and safety regulations.

Please send completed Return Form to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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My Personal Product Guarantee

I hope that you are happy with the unique Cherise Castle-Blugh designed jewellery piece you have selected and that your selection brings you blessings. Wear it with love. I thank you for your purchase. I proudly stand by my products. I am very passionate about creating for you and take great pride in my work and only source the highest quality jewellery components for my brands. I am constantly striving to improve my products, packaging and service, and will always welcome your feedback.

 

Love and Blessings,

Cherise

Certified Jewellery Designer, Mineral & Gem Collector
Artisan Jewellery Designer, IGS Pro Member

XOXO

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