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You guys are our absolute first priority. That’s one reason why we don’t sell our designs wholesale. You can only purchase our Jewellery directly from us, either in-store at any one of our stockists, or online, which means we can make sure that your CCB Jewels experience is a great one! Here's some information for you:

Orders

Orders are processed as they come in, regardless of the shipping method chosen. We pride ourselves in our quick turnaround, but we want to manage your expectations so that you won't be disappointed! In general, in-stock items will ship the next day if your order is placed by 1pm the day before. (If you want something quickly, please call or text us as soon as possible so we can get started on your order right away). If your item is not readily available and needs to be made, depending on the complexity of the design, it can take up to 2~3 business days for it to be produced and ready to ship.  Once it is made, it will ship via whatever method chosen at checkout. Expedited shipping only guarantees faster delivery once an item is made. Once your item is on the way, a notification will be sent to you via text, phone call or email, along with a tracking number. If you would like to check on the status of an order in progress, please call or text (preferable!) us at 868-488-0507/ 396-8341 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Rush Orders

We know that sometimes you need your Jewellery quickly for special occasions and if this is the case, we will do everything we can to rush your order. If your order is a rush, please call, text or email us and we will respond letting you know when you can expect your item as well as any rush delivery charges.

Special Orders

We want your Jewellery to fit you perfectly. If you would like to customize the length of our necklaces, earrings, or bracelets, please text or call 868-488-0507/ 396-8341 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Let us know the item you would like to have adjusted. In most cases there will be no extra charge for custom sizing.  If there is an extra charge, we will inform you before any adjustments are made.

Gift Services

All of our items will arrive safely packaged. If the item is a gift, please let us know and we will be happy to include a complimentary hand-written gift card with speciality gift wrapping. When you check out, please enter your message in the notes field.

Payment

We accept VISA, MASTER CARD and AMERICAN EXPRESS. You can order online through our secure shopping cart or you may call us at 868-488-0507/ 396-8341 to order. 

Online Security

Protecting your private information is our highest priority. We encourage you to feel comfortable and safe when using your credit card to purchase on our Website. We use industry-standard Secure Sockets Layer (SSL) encryption technology to protect your personal information. Should you prefer not to pay via the internet, you may also contact us at any one of our numbers listed above and place your order over the phone.

Privacy Policy

Your privacy is very important to us. When you make a purchase from us online, you provide the information needed to process and ship you your order. We do not sell information to anyone. We will occasionally utilize 3rd party email management sources to deliver emails to those who have requested to receive emails from us. When you order from us, you will be placed on the CCB Jewels email list. If you should wish to unsubscribe, you may do so at any time by simply emailing us with "unsubscribe" in the subject line.

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My Personal Product Guarantee

I hope that you are happy with the unique Cherise Castle-Blugh designed jewellery piece you have selected and that your selection brings you blessings. Wear it with love. I thank you for your purchase. I proudly stand by my products. I am very passionate about creating for you and take great pride in my work and only source the highest quality jewellery components for my brands. I am constantly striving to improve my products, packaging and service, and will always welcome your feedback.

 

Love and Blessings,

Cherise

Certified Jewellery Designer, Mineral & Gem Collector
Artisan Jewellery Designer, IGS Pro Member

XOXO

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